
25 million customers losing the plot over an ‘outage’ due to “faulty software”. Shit came to a standstill because we can’t function without data.
It reminded me of an episode at Edinburgh’s Corn Exchange when their electronic ‘stuff’ stopped working so they had to add up drinks order prices with a calculator; it was too diabolically stressful for them and the masses were fuming.
The technology ends up, to paraphrase the movie Fight Club (1999), owning us. James Cameron was right and Skynet will be very real. Just wait until O2 becomes self-aware and hacks the nuclear codes.

Further reading:
https://www.bbc.co.uk/news/business-46464730
https://www.theguardian.com/business/2018/dec/06/o2-customers-unable-to-get-online